Zapmoto Driver App
Zapmoto Driver App
Zapmoto Driver App
A driver app that doesn't work isn't just a bad experience. It's a liability. I rebuilt it around the moments that matter most, and increased the driver trips done in-app from 0% to 97.5%.
Design Contractor | Winter 2024–Spring 2025 | Zapmoto
Design Contractor
Winter 2024–Spring 2025
Zapmoto
Overview
Overview
Problem
When I joined Zapmoto, the driver app had buttons that didn't work and critical functionality missing.
Nearly half of all drivers had abandoned it in favor of a third-party app, which meant Zapmoto lost visibility into trip progress and customer support had almost nothing to work with when issues arose.
Solution
I redesigned the app around how drivers actually work: in motion, under time pressure, needing clarity at every step.
The new experience is map-centric, minimal, and built around a clear in-trip flow with easy recovery paths when things go wrong.
Impact
Driver adoption went from 45% to 99%. Zapmoto's operations team regained full trip visibility, and customer support finally had the context they needed to do their jobs.
Problem
When I joined Zapmoto, the driver app had buttons that didn't work and critical functionality missing.
Nearly half of all drivers had abandoned it in favor of a third-party app, which meant Zapmoto lost visibility into trip progress and customer support had almost nothing to work with when issues arose.
Solution
I redesigned the app around how drivers actually work: in motion, under time pressure, needing clarity at every step.
The new experience is map-centric, minimal, and built around a clear in-trip flow with easy recovery paths when things go wrong.
Impact
Driver adoption went from 45% to 99%. Zapmoto's operations team regained full trip visibility, and customer support finally had the context they needed to do their jobs.
Full case study coming soon.
Full case study coming soon.